{"id":10337,"date":"2018-03-24T14:56:37","date_gmt":"2018-03-24T14:56:37","guid":{"rendered":"http:\/\/hpp-consulting.paul\/?page_id=10337"},"modified":"2019-09-05T09:05:13","modified_gmt":"2019-09-05T09:05:13","slug":"telecommunications","status":"publish","type":"page","link":"https:\/\/www.hpp-relaunch.tqr.io\/en\/sectors\/telecommunications\/","title":{"rendered":"Telecommunications"},"content":{"rendered":"<div id=\"pl-10337\" class=\"panel-layout\"><div id=\"pg-10337-0\" class=\"panel-grid panel-has-style\"><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-10337-0\" style=\"padding: 0px 0; \" data-stretch-type=\"full-stretched\" data-overlay=\"true\" data-overlay-color=\"#000000\"><div id=\"pgc-10337-0-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-0-0-0\" class=\"so-panel widget widget_soliloquy soliloquy panel-first-child panel-last-child\" data-index=\"0\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-0-0-0\"><div class=\"soliloquy-outer-container\" data-soliloquy-loaded=\"0\"><div aria-live=\"polite\" id=\"soliloquy-container-12769\" class=\"soliloquy-container soliloquy-transition-fade soliloquy-fade soliloquy-controls-active soliloquy-arrows-active  soliloquy-theme-base no-js\" style=\"max-width:1960px;margin:0 auto 20px;max-width:100%;max-height:none;\"><ul id=\"soliloquy-12769\" class=\"soliloquy-slider soliloquy-slides soliloquy-wrap soliloquy-clear\"><li aria-hidden=\"true\" class=\"soliloquy-item soliloquy-item-1 soliloquy-id-12782 soliloquy-image-slide\" draggable=\"false\" style=\"list-style:none;\"><img decoding=\"async\" id=\"soliloquy-image-12782\" class=\"soliloquy-image soliloquy-image-1\" src=\"https:\/\/www.hpp-relaunch.tqr.io\/uploads\/Slider-Telecommunication.png\" alt=\"Slider Telecommunication\"><\/li><\/ul><\/div><noscript><div class=\"soliloquy-no-js\" style=\"display:none;visibility:hidden;height:0;line-height:0;opacity:0;\"><img decoding=\"async\" class=\"soliloquy-image soliloquy-no-js-image skip-lazy\" src=\"https:\/\/www.hpp-relaunch.tqr.io\/uploads\/Slider-Telecommunication.png\" alt=\"Slider Telecommunication\"><\/div><\/noscript><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-1\" class=\"panel-grid panel-has-style\"><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-10337-1\"><div id=\"pgc-10337-1-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-1-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"1\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-1-0-0\"><h3 class=\"widget-title\">Telecommunications<\/h3>\t\t\t<div class=\"textwidget\"><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-2\" class=\"panel-grid panel-has-style\"><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-10337-2\"><div id=\"pgc-10337-2-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-2-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"2\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-2-0-0\">\t\t\t<div class=\"textwidget\"><p>Current <strong>technological developments, new business models and changing user habits<\/strong> are affecting all players in the telecommunications industry. In particular, network operators need to transform from <strong>mere utility providers into broad entertainment and telecommunications providers<\/strong>. At the same time, the existing business model must be secured in a rapidly changing environment. Digitization, innovation pressure, ever shorter product cycles and decreasing customer loyalty require a <strong>better understanding of customer needs<\/strong> and a <strong>focus<\/strong> on all corporate activities for an <strong>excellent customer experience<\/strong>. The <strong>customer-oriented optimization of business processes<\/strong> along the customer journey is therefore a key success factor in exceeding customer expectations. Because the following applies: customer centricity is the key to market success.<\/p>\n<p>Through the successful implementation of <strong>over 500 telecommunications projects<\/strong>, we have extensive experience and industry-specific knowledge. The spectrum of our projects <strong>covers all value added steps and core processes<\/strong> of our customers. In doing so, we were particularly active in the areas of strategy development, business process simulation, sales management, CRM \/ customer loyalty, price, product and churn management as well as migration and integration projects.<\/p>\n<p>From analysis to strategy and concept development to implementation, we accompany our customers throughout all project phases. For this we use a strong set of tools for the market, customer and competition analyses. For the strategy and concept phase, we can also rely on proven approaches for the development and evaluation of strategic scenarios and business models. By implementing a large part of our projects in practice, we also know the challenges<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-2-1\" class=\"panel-grid-cell\"><div id=\"panel-10337-2-1-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"3\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-2-1-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Wheel-of-ICT-Competence.png\" rel=\"lightbox\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><br>\n   <img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Wheel-of-ICT-Competence.png\"><br>\n <\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-3\" class=\"panel-grid panel-has-style\"><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-10337-3\" style=\"padding: 15px 0; \" data-stretch-type=\"full\" data-overlay=\"true\" data-overlay-color=\"#000000\"><div id=\"pgc-10337-3-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-3-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"4\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-3-0-0\">\t\t\t<div class=\"textwidget\"><p><\/p>\n<p><\/p><center><a href=\"http:\/\/hpp-consulting.paul\/ueber-hpp\/andre-koehler\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/AK_Portfolio_1224x400-_en.jpg\"><\/a>\n<\/center><\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-3-1\" class=\"panel-grid-cell\"><div id=\"panel-10337-3-1-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"5\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-3-1-0\">\t\t\t<div class=\"textwidget\"><p>Your contact person:<\/p>\n<p style=\"color: #ff6400; font-size: 14px;\">Andr&eacute; K&ouml;hler | Managing Director<\/p>\n<p>+49 (0) 69 66 88 521<br>\n<a href=\"mailto:andre.koehler@hpp-consulting.de\">Write an e-mail<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-3-2\" class=\"panel-grid-cell\"><div id=\"panel-10337-3-2-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"6\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-3-2-0\">\t\t\t<div class=\"textwidget\"><p>&nbsp;<\/p>\n<p style=\"font-size: 14px; text-align: justify;\">&bdquo;For companies in the telecommunications market it is a fundamental requirement for success to know customer expectations and to exceed them with excellent offers as well as functioning processes.&rdquo;<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-4\" class=\"panel-grid panel-has-style\"><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-10337-4\"><div id=\"pgc-10337-4-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-4-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"7\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-4-0-0\"><h3 class=\"widget-title\">Service portfolio<\/h3>\t\t\t<div class=\"textwidget\"><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-5\" class=\"panel-grid panel-has-style\"><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-10337-5\"><div id=\"pgc-10337-5-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-5-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"8\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-5-0-0\">\t\t\t<div class=\"textwidget\"><ul style=\"list-style-type: square;\">\n<li><span>Market, customer and contract analyses<\/span><\/li>\n<li><span>Business mergers \/ acquisitions<\/span><\/li>\n<li><span>Post-merger management<\/span><\/li>\n<li><span>Market, competition and growth strategies<\/span><\/li>\n<li><span>Marketing Mix (4P, 7P)<\/span><\/li>\n<li><span>Harmonization of brand and product portfolio<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-5-1\" class=\"panel-grid-cell\"><div id=\"panel-10337-5-1-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"9\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-5-1-0\">\t\t\t<div class=\"textwidget\"><ul style=\"list-style-type:square;\">\n<li><span>Hormonization of prices<\/span><\/li>\n<li><span>Pricing strategies \/ concepts, pricing models and pricing tools<\/span><\/li>\n<li><span>Complex price adjustment logics<\/span><\/li>\n<li><span>Process development and optimization<\/span><\/li>\n<li><span>Technology implementation<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-5-2\" class=\"panel-grid-cell\"><div id=\"panel-10337-5-2-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"10\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-5-2-0\">\t\t\t<div class=\"textwidget\"><ul style=\"list-style-type:square;\">\n<li><span>Go-live support<\/span><\/li>\n<li><span>New \/ digital services and products<\/span><\/li>\n<li><span>Project \/ portfolio management<\/span><\/li>\n<li><span>Churn management and customer win-back<\/span><\/li>\n<li><span>Requirements management<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-6\" class=\"panel-grid panel-has-style\"><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-10337-6\"><div id=\"pgc-10337-6-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-6-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"11\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-6-0-0\"><h3 class=\"widget-title\">References<\/h3>\t\t\t<div class=\"textwidget\"><\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-7\" class=\"panel-grid panel-has-style\"><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-10337-7\"><div id=\"pgc-10337-7-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-7-0-0\" class=\"so-panel widget widget_text panel-first-child\" data-index=\"12\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-7-0-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/introduction-of-digital-cable-connections\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Digitaler-Kabelanschluss.jpg\"><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-10337-7-0-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"13\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-7-0-1\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/introduction-of-digital-cable-connections\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6400;\"><strong>Introduction of digital cable connections<\/strong><\/span><\/a><\/p>\n<p style=\"text-align: justify;\">HPP has successfully supported a leading German cable operator during the introduction of digital cable connection<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/introduction-of-digital-cable-connections\/\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-7-1\" class=\"panel-grid-cell\"><div id=\"panel-10337-7-1-0\" class=\"so-panel widget widget_text panel-first-child\" data-index=\"14\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-7-1-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/implementation-of-a-nationwide-pricing-model\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Shutterstock_554122966.jpg\"><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-10337-7-1-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"15\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-7-1-1\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/implementation-of-a-nationwide-pricing-model\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6400;\"><strong>Implementation of a nationwide pricing model<\/strong><\/span><\/a><\/p>\n<p style=\"text-align: justify;\">We planned and successfully implemented the price adjustment for a cable provider.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/implementation-of-a-nationwide-pricing-model\/\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-7-2\" class=\"panel-grid-cell\"><div id=\"panel-10337-7-2-0\" class=\"so-panel widget widget_text panel-first-child\" data-index=\"16\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-7-2-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/process-optimization-along-the-customer-journey\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Shutterstock_405214933.jpg\"><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-10337-7-2-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"17\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-7-2-1\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/process-optimization-along-the-customer-journey\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6400;\"><strong>Process optimization along the customer journey<\/strong><\/span><\/a><\/p>\n<p style=\"text-align: justify;\">Through process optimization along the customer journey, we were able to increase customer satisfaction measurably.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/process-optimization-along-the-customer-journey\/\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-8\" class=\"panel-grid panel-has-style\"><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-10337-8\"><div id=\"pgc-10337-8-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-8-0-0\" class=\"so-panel widget widget_text panel-first-child\" data-index=\"18\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-8-0-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/pmo-in-the-merger-of-cable-network-operators\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Shutterstock_570197029.jpg\"><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-10337-8-0-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"19\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-8-0-1\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/pmo-in-the-merger-of-cable-network-operators\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6400;\"><strong>PMO in the merger of cable network providers<\/strong><\/span><\/a><\/p>\n<p style=\"text-align: justify;\">As part of a project management office, we supported the merger of cable network operators and successfully implemented the merger of the companies within the set timeframe.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/pmo-in-the-merger-of-cable-network-operators\/\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-8-1\" class=\"panel-grid-cell\"><div id=\"panel-10337-8-1-0\" class=\"so-panel widget widget_text panel-first-child\" data-index=\"20\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-8-1-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/market-launch-of-a-product-innovation\/\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Shutterstock_278694008.jpg\"><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-10337-8-1-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"21\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-8-1-1\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/market-launch-of-a-product-innovation\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6400;\"><strong>Market launch of a product innovation<\/strong><\/span><\/a><\/p>\n<p style=\"text-align: justify;\">We supported the introduction of a product innovation in the field of home entertainment by providing multi-country, multi-year project management.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/market-launch-of-a-product-innovation\/\/\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-8-2\" class=\"panel-grid-cell\"><div id=\"panel-10337-8-2-0\" class=\"so-panel widget widget_text panel-first-child\" data-index=\"22\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-8-2-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/optimizing-of-customer-support\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Shutterstock_144526409.jpg\"><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-10337-8-2-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"23\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-8-2-1\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/optimizing-of-customer-support\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6400;\"><strong>Optimization of customer loyalty<\/strong><\/span><\/a><\/p>\n<p style=\"text-align: justify;\">For a mobile service provider, we have developed a business and marketing strategy to optimize customer loyalty.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/optimizing-of-customer-support\/\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-9\" class=\"panel-grid panel-has-style\"><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-10337-9\"><div id=\"pgc-10337-9-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-9-0-0\" class=\"so-panel widget widget_text panel-first-child\" data-index=\"24\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-9-0-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/churn-management\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Shutterstock_378122350.jpg\"><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-10337-9-0-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"25\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-9-0-1\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/churn-management\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6400;\"><strong>Churn Management<\/strong><\/span><\/a><\/p>\n<p style=\"text-align: justify;\">By analyzing trends and patterns, we were able to identify customers who were willing to switch early on and reduce the cancellation rate with special offers.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/churn-management\/\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-9-1\" class=\"panel-grid-cell\"><div id=\"panel-10337-9-1-0\" class=\"so-panel widget widget_text panel-first-child\" data-index=\"26\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-9-1-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/optimization-of-sales-organization\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/Shutterstock_1015738036.jpg\"><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-10337-9-1-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"27\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-9-1-1\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/optimization-of-sales-organization\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6400;\"><strong>Optimization of sales organization<\/strong><\/span><\/a><\/p>\n<p style=\"text-align: justify;\">Through procedural and structural optimization of the sales organization of a German telecommunications provider, we were able to increase efficiency and effectiveness.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/optimization-of-sales-organization\/\" target=\"_blank\" rel=\"noopener\">Learn moree<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><div id=\"pgc-10337-9-2\" class=\"panel-grid-cell\"><div id=\"panel-10337-9-2-0\" class=\"so-panel widget widget_text panel-first-child\" data-index=\"28\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-9-2-0\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/optimization-of-core-processes\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"http:\/\/hpp-consulting.paul\/wp\/..\/uploads\/shutterstock_561512068.jpg\"><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-10337-9-2-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"29\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-9-2-1\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/optimization-of-core-processes\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6400;\"><strong>Optimization of core processes<\/strong><\/span><\/a><\/p>\n<p style=\"text-align: justify;\">In the run-up to the merger of two network-bound media service providers, we optimized the core processes.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/projects\/optimization-of-core-processes\/\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-10337-10\" class=\"panel-grid panel-has-style\"><div style=\"padding: 0px 0; \" data-overlay=\"true\" data-overlay-color=\"#000000\" class=\"panel-row-style panel-row-style-for-10337-10\"><div id=\"pgc-10337-10-0\" class=\"panel-grid-cell\"><div id=\"panel-10337-10-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"30\"><div style=\"text-align: left;\" data-title-color=\"#443f3f\" data-headings-color=\"#443f3f\" class=\"panel-widget-style panel-widget-style-for-10337-10-0-0\">\t\t\t<div class=\"textwidget\"><p style=\"text-align: right\"><a href=\"https:\/\/www.hpp-consulting.de\/en\/expertise\/references\/\"><strong>&hellip;all references<\/strong><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Telecommunications Current technological developments, new business models and changing user habits are affecting all players in the telecommunications industry. In particular, network operators need to transform from mere utility providers into broad entertainment and telecommunications [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":10322,"menu_order":23,"comment_status":"closed","ping_status":"open","template":"page-templates\/page_front-page.php","meta":{"footnotes":""},"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.hpp-relaunch.tqr.io\/en\/wp-json\/wp\/v2\/pages\/10337"}],"collection":[{"href":"https:\/\/www.hpp-relaunch.tqr.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hpp-relaunch.tqr.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hpp-relaunch.tqr.io\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hpp-relaunch.tqr.io\/en\/wp-json\/wp\/v2\/comments?post=10337"}],"version-history":[{"count":10,"href":"https:\/\/www.hpp-relaunch.tqr.io\/en\/wp-json\/wp\/v2\/pages\/10337\/revisions"}],"predecessor-version":[{"id":14345,"href":"https:\/\/www.hpp-relaunch.tqr.io\/en\/wp-json\/wp\/v2\/pages\/10337\/revisions\/14345"}],"up":[{"embeddable":true,"href":"https:\/\/www.hpp-relaunch.tqr.io\/en\/wp-json\/wp\/v2\/pages\/10322"}],"wp:attachment":[{"href":"https:\/\/www.hpp-relaunch.tqr.io\/en\/wp-json\/wp\/v2\/media?parent=10337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}